Privacy Policy

1. Introduction

BHD Kenya ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bhd.co.ke or interact with our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

Fill out our contact form or request a quote
Place an order for products
Subscribe to our newsletter
Contact us via phone, email, or WhatsApp

This information may include:

Full name
Email address
Phone number
Physical address or delivery location
Company/business name
Project details and product requirements

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website or search terms
Geographic location (country/city level)

3. How We Use Your Information

We use the information we collect for:

Order Processing: To process and fulfill your orders, including delivery coordination.
Customer Service: To respond to your inquiries, quotes, and support requests.
Communication: To send order confirmations, delivery updates, and relevant product information.
Website Improvement: To analyse website usage and improve our services.
Marketing: To send promotional materials about products and offers, with your consent.
Legal Compliance: To comply with legal obligations and protect our rights.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies:

Essential Cookies: Required for website functionality.
Analytics Cookies: We use Google Analytics to understand website usage patterns.
Marketing Cookies: Used to deliver relevant advertisements.

You can control cookie settings through your browser preferences.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Delivery Partners: To facilitate product delivery.
Payment Processors: To process payments securely.
Service Providers: Third-party services that assist in website hosting, analytics, and communication.
Legal Requirements: When required by law or governmental authority.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL encryption for data transmission
Secure server infrastructure
Access controls and authentication measures
Regular security assessments

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Opt-out: Unsubscribe from marketing communications at any time.
Data Portability: Request your data in a commonly used format.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Phone: +254 731 217 462 / +254 704 606 131
Email: info@bhd.co.ke
Address: Nairobi, Kenya

Last updated: February 2026